Privacy Policy

Who We Are

Sunningdale Chop Suey House is a Chinese takeaway based at Unit 21 Sunningdale Drive, Eaglescliffe, Stockton-on-Tees, TS16 9EA.

For privacy questions, call us on 01642 787245.

Information We Collect

We do not take online orders or online payments through this website. When you phone us, we may collect the information needed to prepare and manage your takeaway order, such as your name, phone number, order details, allergy or dietary information you choose to provide, delivery address, and delivery instructions.

When you use the order helper on this website, your order list and favourite order may be saved in your browser using local storage. This information stays on your device unless you clear your browser data.

How We Use Information

We use personal information to:

• prepare, confirm, and deliver or make available your takeaway order;
• contact you about your order if needed;
• record allergy or dietary information you ask us to consider;
• deal with customer queries, complaints, or safety issues;
• maintain the security and performance of this website.

Lawful Basis

We usually use order information because it is necessary to provide the takeaway service you request. We may use some information because we have a legitimate interest in running our business, responding to customers, and keeping basic order records. Allergy and dietary information is used only where you choose to provide it so we can respond to your request.

Sharing Information

We do not sell personal information. We may share information with staff who prepare or deliver your order, trusted service providers who help operate the website or phone service, professional advisers, insurers, or authorities where required by law.

How Long We Keep Information

We keep personal information only for as long as needed for the reason it was collected, including dealing with orders, queries, accounting, legal, or food safety requirements. Information saved in your browser's local storage remains on your device until you clear it or use the clear/delete options on the website.

Cookies, Local Storage, and Analytics

This website may use essential browser storage to remember your order helper choices. If analytics, security, caching, or cookie tools are added through WordPress or hosting plugins, they may collect technical information such as your IP address, browser, device, pages viewed, and approximate location.

You can control cookies and local storage through your browser settings. Blocking some storage may stop parts of the order helper from working as expected.

Your Rights

Under UK data protection law, you may have rights to access, correct, delete, restrict, or object to the use of your personal information. You may also have the right to data portability and to withdraw consent where consent is used.

To make a privacy request, contact us by phone using the number above.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to help. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint/.

Changes To This Policy

We may update this privacy policy from time to time. The latest version will be shown on this page.